The top customer engagement platform provider, eGain, recently announced the launch of eGain Smart IVR. The latest platform is an all-in-one solution used to modernize IVR-fueled customer engagement. Many clients are not satisfied with the traditional IVR experience as it has complex interaction loops, lacks digital options, and offers restricted solutions.

The eGain Smart IVR enables businesses to immediately modernize the IVR estate with omnichannel analytics, digital connectivity, and AI solutions- i.e., an all-in-one solution. It will help connect the existing IVR estate with self-service and digital messaging options through the eGain Messaging Hub™, rapid solving of customer queries, and optimization of omnichannel customer journeys.

Source: Martechseries