The customer experience automation firm Directly has recently announced that it secured $11 million in its latest funding. Earlier in January, it had also raised $20 million strategic investment, thus making the total funding valuation to $31 million. Triangle Peak Partners and Toba Capital led the new financing.
The company aims to expand its platform abilities – to assist businesses automate and resolve customer support issues within the IVR, web, email, live chat. Besides, Directly is also adding a new partner ecosystem and robust APIs in order to aid the customer support team access its platform’s offerings.