Directly Raises $11 Million to Expand Its Platform

Directly, customer experience automation, customer experience, CX, IVR, web chat, email, live chat, Interactive Voice Response, customer support, strategic investment, Triangle Peak Partners, Toba Capital, API
Directly Raises $11 Million to Expand Its Platform

The customer experience automation firm Directly has recently announced that it secured $11 million in its latest funding. Earlier in January, it had also raised $20 million strategic investment, thus making the total funding valuation to $31 million. Triangle Peak Partners and Toba Capital led the new financing.

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The company aims to expand its platform abilities – to assist businesses automate and resolve customer support issues within the IVR, web, email, live chat. Besides, Directly is also adding a new partner ecosystem and robust APIs in order to aid the customer support team access its platform’s offerings.


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