The AI-powered communication and collaboration company Dialpad, Inc. has announced the release of Agent Empowerment for supervisors, managers, and agents in contact centers, giving them access to resources that will enhance customer experiences.
The company asserts that the soon-to-be-available AI QA Scorecards and Dialpad Ai Agent Assist will offer real-time insights to increase customer success, lower contact center expenses, and lower staff attrition.
According to Dialpad, organizations can boost agent productivity, lower attrition, and enhance customer experiences while lowering costs with the introduction of Agent Empowerment and its AI capabilities through Dialpad Ai Contact Center.
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