NICE inContact, a subset of NICE business, has recently announced that companies can now unite Microsoft Teams and Microsoft Dynamics 365 Customer Service via NICE inContact CXone.

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CXone and Microsoft Teams will now allow contact center professionals to collaborate with other experts for a quick resolution, in order to deliver enhanced customer experience. The collaboration with Microsoft Dynamics 365 Customer Service enables voice connectivity and embedded controls – to increase productivity and personalized experiences.

NICE inContact CXone is focused on transforming experiences for customers and agents with Contact Center as a Service (CCaaS).

Source: https://www.martechcube.com/cxone-integrates-with-microsoft-teams-and-microsoft-dynamics-365/

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