NICE inContact, a subset of NICE business, has recently announced that companies can now unite Microsoft Teams and Microsoft Dynamics 365 Customer Service via NICE inContact CXone.
CXone and Microsoft Teams will now allow contact center professionals to collaborate with other experts for a quick resolution, in order to deliver enhanced customer experience. The collaboration with Microsoft Dynamics 365 Customer Service enables voice connectivity and embedded controls – to increase productivity and personalized experiences.
NICE inContact CXone is focused on transforming experiences for customers and agents with Contact Center as a Service (CCaaS).
Source: CXone Integrates with Microsoft Teams and Microsoft Dynamics 365
Customer Experience – 74% of Consumers Likely to Buy Based on their CX
