The Experience Intelligence Platform Coveo has recently announced the launch of its In-Product Experience Intelligence, powered by AI. The new solution will allow “as-a-service” providers to deliver context-aware assistance to the users in their web applications. It is capable of understanding context and reducing friction to enhance the customer experience.
Coveo plans to reduce friction while letting enterprises support their customers. Louis Tetu, Coveo Chairman, and CEO, mentioned in a statement, “Our fundamental belief is that data and AI are ushering in the next era of the experience economy…With this new feature, it’s now easier than ever for companies to deliver the relevant, intuitive, and intelligent in-product experiences their customers expect.”