The conversational customer experience provider Conversocial has recently announced the launch of its new platform and pricing solutions. It is a combined Messaging Suite Combining artificial intelligence (AI), robot, and human-agent engagement. With this platform, the company aims to empower brands to deliver customer experiences throughout the buying journey.
Ido Bornstein-HaCohen, CEO at Conversocial, said, “Delivering conversational customer experiences over messaging channels requires a different approach. A customer-centric approach, infused with AI and automation, enabling proactive and preemptive engagement across the customer journey. For that, the only approach that we’ve seen work is a single platform supporting both self-service automation and agents.”