The digital customer engagement solutions provider Comm100 has recently announced the launch of Comm100 X. It is its second-generation digital omnichannel customer engagement feature to empower customer support professionals for tracking and responding to customer queries.
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Now, they will be able to work spanning the digital channels with the help of a single and unified interface with a CRM system for better control.Comm100 X centralizes customer conversations across email, live chat, SMS, and different social media platforms. This will reduce the lags of customer care operations and provide enhanced customer experience.
Source: https://www.prnewswire.com/news-releases/comm100-launches-second-generation-digital-omnichannel-customer-engagement-solution-301048562.html
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