Botco.ai, a HIPAA-compliant conversational marketing solution, has announced the launch of BotcoLive, a new platform capability that hands over automated chat interactions to live agents when a visitor reaches key milestones.
Jacob Molina, Product Manager at Botco.ai says, “For many organizations, giving their clients the attention they deserve isn’t possible at scale. Using intelligent and conversational chat algorithms, our technology can handle a high volume of inbound questions with machine speed and human care.
With the release of BotcoLive, conversations can transition from AI chat to live agent without any friction. This ensures a company’s customers are in touch with the right point of contact within the organization to carry them through the rest of the conversion process.”
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