Two industry leaders, Socialbakers and Astute join forces to provide a unified omnichannel platform for CX management and AI-driven insights for global brands.
Astute, Inc. a leading customer engagement platform, announced its acquisition of Socialbakers, a leading unified social media marketing platform. This acquisition is bound to allow global brands to manage content, research, engagement, social listening and VoC in a common software-as-a-service (“SaaS”) platform.
Read More: Defining One Customer Journey per Customer is now Business-Critical
The Socialbakers’ latest AI-powered social media marketing platform is used by more than 2,500 enterprise and mid-market brands around the globe. Socialbakers’ SaaS platform allows brands to reach and engage with the audience across social media channels through one unified platform.
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