Aspect launched its latest enterprise cloud contact center solution, Aspect Via® 20, on general availability. The latest release includes new features and customer-driven capabilities, pre-existing workforce optimization and management applications. People using Aspect Via use features like modularly deploy best-in-line applications on a public cloud platform. The cloud platform has been optimized for accessibility, security, and scalability for firms with more than 15000+ employees.
Contact centers using the Aspect Via platform will have features like streamlined and centralized coordination for all activities originating from enterprise to contact centers and different delivery groups.