Aptive Environmental was served by Slingshot via expansive growth through a hundred dedicated agents. The agents targeted multiple campaigns, included omnichannel sales, 24/7 support, customer retention, and service. Slingshot is the top sales service and customer engagement platform. Currently, it covers more than 75,000 monthly client interactions and phone inquiries for Aptive.
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Aptive has depended only on new clients; it has focused on various segments in tandem with the U.S based clients of Slingshot. Aptive said that unique manner in which the integration of training for each department is done, is the key reason for the success of different initiatives. They have managed to remain efficient without indulging in increased training or hiring.
Source: Martechseries
