The Automated Customer Experience (ACX) firm, Ada, has recently announced that it bagged $44 million Series B funding. Accel led the funding in participation with other existing investors Bessemer Venture Partners, Leaders Fund, FirstMark, Version One, and Burst Capital.
AI Decision Making – Driving Company’s Business Success
Ada plans to utilize the financing to scale its platform by strengthening the AI leadership and offering functionality spanning traditional business silos. This can help brands streamline their business operations and customer experience. The company’s applied AI uses machine learning (ML) to function and simplify the performance of customers’ chatbots.
Customer Data Platform Market is Gaining Momentum
Source: https://pulse2.com/toronto-based-automated-customer-experience-company-ada-raises-44-million-led-by-accel/
