ABN AMRO deploys NICE CXone to expand its digital capabilities to provide faster and smarter customer experience across their journey.
NICE helped ABN AMRO to migrate from on-premise to the cloud with CXone, helping with digital transformation goals.
ABN AMRO combined NICE’s unified platform, CXone. It also combined CXone Workforce Management (WFM), CXone Personal Connection, and CXone Audio Recording solutions. These solutions will work harmoniously with existing third-party CRM and chatbot solutions.
By understanding the customer’s business needs, NICE will provide a fast deployment without troubling day-to-day activities. NICE CXone improves the experience with the help of purpose-built AI to provide smarter, faster customer service.
Read More: ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
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