TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global digital customer experience (CX) technology and services innovators for end-to-end, digital CX solutions, announced its plans to create 450 customer service jobs in the next six months in the Kansas City region.
All positions will initially be work-from-home, with plans to move to a new office location in Overland Park in the near future.
“TTEC Holdings will bring 450 new, high-paying jobs to Overland Park and will enhance our ability to attract new, cutting-edge businesses and talent to our state,” Governor Laura Kelly said. “We’ll continue making strategic investments in our foundation and business recruitment tools to ensure Kansas becomes the tech-hub of the Midwest. I look forward to TTEC’s partnership as our economy continues to recover from COVID-19.”
The company is hiring immediately with plans for continued growth throughout 2021. Interested candidates will be provided with training to become licensed property & casualty insurance agents. TTEC will provide its innovative AI-enabled learning and performance program to rapidly train candidates. New employees can expect a starting wage of $18 per hour, paid training during the licensing process, and a bump to $19 per hour once licensed.
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“Our people are our most valuable assets and are a primary driver of the phenomenal results we experienced over the past year,” said Trevor Forrester, vice president of global operations at TTEC. “What makes Kansas City such an attractive location for TTEC is the thriving technology scene, its cultural diversity, and its focus on education. We are thrilled to be opening a new location in Overland Park and are committed to making these jobs as accessible as possible to a diverse talent pool who will undoubtedly add to TTEC’s exceptional employee culture.”
With the COVID-19 pandemic still in place, TTEC prioritizes the health and safety of its workforce. The company leverages its award-winning Humanify® @home platform for employees to train at-home and work remotely until it is safe to return to in-person operations.
“TTEC’s use of AI-based technology to offer on-site and remote work options for its employees is a tremendous benefit to the Kansas City region’s workforce,” said Jill McCarthy, senior vice president of corporate attraction at the Kansas City Area Development Council. “We look forward to seeing TTEC’s long-term growth and success in our region.”
TTEC, which Forbes named “One of America’s Best Large Employers of 2021,” also ranks No. 24 on its Best Employers for Veterans list. The company has pledged to hire 1,000 veterans annually across the country, and encourages veterans and military families to apply for open positions with a strong career path.
“This is a major victory for TTEC and for Overland Park,” Lieutenant Governor and Commerce Secretary David Toland said. “TTEC’s commitment to training will improve conditions for clients, employees and the community. In addition to hundreds of new, high-quality jobs, TTEC will contribute to the growing sophistication and technological innovation synonymous with Overland Park and the rest of the Kansas City region. Companies like this are a perfect fit with our state’s new Framework for Growth, and they make our state a global destination for creative businesses.”
“We’re thrilled to welcome TTEC to Overland Park. The addition of 450 jobs to our community reinforces Overland Park as a hub for companies seeking technology innovation, a dynamic and diverse culture and highly skilled workforce,” said Overland Park Mayor Carl Gerlach.
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