TripAdd, an ancillary services provider from the Blue Ribbon Bags Group, has completed the multi-million dollar acquisition of Eddy Travels. Blue Ribbon Bags Group is set to promote Eddy Travels’ innovative TripAdd AI-driven chatbot solution through its existing relationships with over 300 online travel agencies.
The TripAdd platform will function as a white-label marketplace for providers of travel and ancillary services. Based on the data points provided, it prepares additional third-party service packages for customers with the help of real-time machine learning. Eddy Travels’ experience with machine learning will further expand the platform’s capacity and provide a better user and travel experience for customers within the TripAdd ecosystem.
Several travel vendors have already pledged discounts to the TripAdd platform, enabling partners to offer value-added services to their customers. Partners who integrate TripAdd into their booking process gain access to an ever-expanding range of complementary products, as well as a real-time feed of news from the TripAdd Dashboard.
Eddy Travels will continue to operate the travel chatbot. However, the assistant will now work under the name “EddyAI”. Eddy AI uses machine learning technology to understand natural language and personalize the conversation. It uses artificial intelligence to process messages from users and respond to the most frequent customer questions immediately.
Edmundas Balčikonis, co-founder and CEO of Eddy Travels, said: “The entire Eddy Travels team is really excited about us joining the TripAdd family. We have been working with the TripAdd team from the USA for a long time and our cooperation is working great. With all the exciting opportunities that travel brings, now is the perfect time for a merger. We look forward to contributing to the recovery of the tourism industry through the TripAdd marketplace of additional services and our AI assistant under the new Eddy AI brand.”
“We welcome the Eddy Travels team to us with great joy. Their expertise in machine learning and language processing will be a great asset to our development team,” said Gabriel Menkin , CEO of Blue Ribbon Bags and TripAdd. “Through this partnership and the introduction of the TripAdd platform, we are now better equipped to provide the highest quality service to our customers. ”
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