TeamSupport, the award-winning B2B customer support and success software company, today announced the acquisition of SnapEngage, a leading enterprise chat software for customer support and customer success teams.
The combined company will provide a best-in-class suite of products to further transform companies seeking a solution to fuel better customer interactions and drive higher customer retention and growth.
“Bringing SnapEngage into the TeamSupport family allows us to continue changing the narrative that customer support is a cost center, to one where it is an untapped opportunity to accelerate revenue,” said TeamSupport CEO Pete Khanna. “The combined offering strengthens our vision of empowering customer support and success organizations to deliver exceptional service and increased value to their customers well after the initial sale.”
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The addition of SnapEngage, which is used in 87 countries, provides TeamSupport with global chat capabilities across its full suite, including its flagship TeamSupport solution and two recently released offerings, TeamInsights and TeamSuccess.
“We believe digital conversations are the future of customer engagement,” said Sofia Rossato, CEO of SnapEngage. “The SnapEngage integration with TeamSupport already supports seamless conversations from chat to helpdesk. Going forward, the combined technologies will deliver exceptional omnichannel chat, automation, helpdesk, and client success experiences.”
The two companies will combine into one under the TeamSupport brand. SnapEngage will continue to operate from its various offices around the globe. The SnapEngage chat offerings will be fully and seamlessly integrated into the TeamSupport suite of products, as well as continue to be sold separately.
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