Sitel Group® , one of the largest global providers of customer experience products and solutions, today announced a strategic partnership with Genesys®, a global leader in customer experience orchestration in the cloud, to support companies in accelerating their digital transformation journey. The combination of the capabilities of Genesys and the Sitel Group® enables companies to quickly design and deploy powerful omnichannel contact center solutions in the cloud.
Through this partnership, it is now easier for companies to combine products and services from a pioneer in Experience as a Service SM and a global leader in customer experience solutions. Together, both organizations help their joint customers harness the power of the cloud, digital and artificial intelligence (AI) technologies to orchestrate human-centric customer and employee experiences at scale.
“This is a groundbreaking partnership for the customer experience industry that will enable companies to deliver a seamless customer experience and build stronger connections with customers,” said Olivier Camino, Global Chief Operating Officer and co-founder of Sitel Group. “Our partnership with Genesys enables businesses to provide seamless, fluid interactions that are faster, smarter, and more personal, all through a proven, easy-to-use cloud product.”
Also Read: Customer Experience (CX) Analytics to Enhance Business
The foundation for this new alliance is the culture of innovation within both organizations, focused on driving customer engagement transformation, supported by reliable global operational support, enabling companies to deliver differentiated and efficient services to customers. Businesses in every industry, including government organizations, around the world rely on the Sitel Group and Genesys to manage their customer experience.
“Growth in digital engagement, employee experience expectations, and work-from-anywhere models are transforming contact centers around the world,” said ML Maco, EVP of Global Sales and Field Operations at Genesys. “The continued implementation of new features and functionality on Genesys ensures that the Sitel Group continues to have the latest innovations to stay competitive and deliver experiences where customers are not forgotten, heard and understood.”
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