Three-Year Contract Renewal Demonstrates the Value of ServiceSource’s Customer Success and Go-To-Market Transformation Capabilities
ServiceSource International, Inc. , the customer journey experience company, has extended its global client relationship with Qlik, a provider of end-to-end data integration and data analytics solutions.
ServiceSource has managed revenue renewal, customer success and inside sales services for Qlik since 2016. Under the terms of a new three-year agreement, ServiceSource will leverage its holistic CJX™ suite and best-in-class customer success capabilities to further strengthen Qlik’s customer adoption, retention and growth initiatives across three global regions with support for a dozen different languages.
“It’s vital to be able to proactively engage with all of our customers throughout their journey with Qlik. ServiceSource has successfully managed this on our behalf for several years now, keeping our relationships healthy and ensuring that we deliver customer value every day,” said Roberto Sigona, chief customer officer, Qlik. “Together, we have achieved a more predictable and on-time renewal rate and have applied innovative best practices that help promote higher customer satisfaction, loyalty, and referenceability.”
“We are very pleased to continue to support Qlik’s customer-centric initiatives as they further extend their position as a market leader for data and analytics that improve decision-making,” said Gary B. Moore, chairman and chief executive officer of ServiceSource. “Our relationship with Qlik continues to be mutually rewarding because we are deeply connected and aligned to helping their customers maximize the value of their analytics investments. In partnership with Qlik, we look forward to continuing to achieve ambitious customer growth and retention goals for years to come.”