Officium Labs Names First Chief Operating Officer

Officium Labs Names First Chief Operating Officer-01

Officium Labs today named Angela Masching as the company’s chief operating officer, charged with leading the company’s product vision, strategic growth, and business operations. Officium Labs is creating the future of service through incredible customer experiences, using its human-centered, blended-AI model to transform CX operations from cost centers to profit centers.

“As a leader of transformative, high-growth technology companies, Angela brings experience in strategic vision and business operations. Under her leadership, Officium Labs will continue to innovate the future of service, expand our network of clients and partners, and provide industry-leading, best-in-class service experiences as we scale,” says Jonathan Shroyer, CEO and co-founder of Officium Labs.

Read More: Keeping Sustainability at the Forefront of Corporate Decision-Making

“I am impressed by Officium’s intelligent customer experience insights and solutions,” says Masching. “I’m thrilled to join this mission-driven company with a track record of excellence, and I look forward to collaborating with its smart, creative teams across the organization to scale these incredible experiences.”

Before joining Officium Labs, Masching served as chief operating officer of disruptive data privacy and ad tech micropayments company Invisibly, Inc. and as general partner of Virtova, a boutique firm specializing in global fintech and private equity. She is an independent director of Saya International Corporation, a direct investor in emerging markets; a director and vice chair of Venture Café St. Louis; and a former director of the tech-enabled literacy NGO Global Learning Exchange Initiative. She holds a bachelor’s degree in political science with an emphasis on international relations and security.