Natterbox has today announced its latest integration with Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone solutions into Service Cloud Voice with Service Cloud Voice for Partner Telephony, creating a unified agent and digital channel experience to deliver a faster, smarter and more personalized service.
Natterbox’s integrated telephony solution routes calls all on one platform and gives real-time, on-screen voice transcription to call agents. The new integration with Service Cloud Voice makes telephony an enhanced experience for customers, supporting them with any telephony scenario regardless of existing infrastructure. Customers can now take control of their own telephony inside Salesforce, whether they want to remain with their current provider, integrate with Microsoft Teams or use Natterbox’s own cloud PBX.
Comments on the News
- Neil Hammerton, CEO, Natterbox, says: “We are excited about this latest Service Cloud Voice integration which will provide an enhanced telephony experience for our customers. Natterbox works with any phone system, meaning our customers do not have to rip out existing infrastructure if they don’t want to, providing much greater flexibility.”
- “Natterbox is a welcome addition to the Service Cloud Voice ecosystem,” said Patrick Beyries, VP of Product Management, Service Cloud. “The expansion of Service Cloud Voice for partner telephony enables customers to integrate the telephony experience natively within the agent workspace, combined with CRM data, process and voice intelligence.”
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