Moxo, the industry’s leading client interaction workflow solution, today announced a partnership with Kasisto, creators of KAI, the leading financial services digital experience platform, to offer digital assistant capabilities within Moxo’s OneStop Client Interaction Hub.
The integration will allow financial institutions to streamline client interactions across various client segments and use cases. KAI handles initial product and service inquiries via intelligent digital assistants and escalates any conversations requiring high-touch human interaction to knowledge workers at the bank or financial institution to handle via Moxo. The joint offering helps reduce the cost of customer service and increases the productivity of bank staff.
“The customer service experience has never been more important to the clients of financial institutions than it is today,” said Zor Gorelov, co-founder and CEO at Kasisto. “From consumer banking to business banking to investment management, today’s financial clients expect to engage digitally, efficiently, and at just the right moment. Our partnership and integration with Moxo will allow front-line bankers and relationship managers at financial institutions to focus on the highest-value tasks and conversations, while ensuring their clients enjoy engaging digital experiences.”
Kasisto’s digital assistants, powered by the KAI conversational artificial intelligence (AI) platform, are the first digital banking assistants to be integrated within Moxo. The combined services provide an end-to-end client interaction solution for financial services. Embedded within Moxo’s Live Chat module and connected to the financial services ecosystem, KAI will handle the first level of client questions that do not need to be answered by a human. When more complex questions can’t be answered by KAI, the digital banking assistant will escalate the conversation to a live service representative within Moxo’s Live Chat Module in real time.
“We are excited to partner with Kasisto to further deliver seamless interactions and experiences that clients and consumers expect in today’s digital-first world,” said Subrah Iyar, co-founder and CEO at Moxo. “Together, Moxo and Kasisto will provide our joint clients with a competitive advantage within the financial services industry by ensuring personalized and engaging experiences across client segments.”
The companies plan to expand the partnership to include additional use cases and interaction modules over the next several months. Jointly, Moxo and Kasisto will further enhance modern client interaction capabilities to help financial institutions deliver industry-leading client interactions and deepen their client relationships.