Vonage Contact Center coupled with MondayCall’s consulting and implementation expertise to drive enhanced agent and customer experiences

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Salesforce consulting partner MondayCall has chosen Vonage as its preferred partner for contact center opportunities. The combined power of Vonage Contact Center for Salesforce (VCC), and MondayCall’s expertise, provides customers with a deep integration with Salesforce to enhance the way their agents connect with each other and with customers.

MondayCall delivers creative, scalable, and sustainable Salesforce solutions for enterprise businesses. By leveraging the integration of Vonage Contact Center and Salesforce, MondayCall customers have the ability to access key customer data and insights, as well as the ability to create personalized connections across channels including voice, messaging, chat and video.

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“With Vonage as our preferred contact center partner, we know that we are offering our customers the best solution to enhance their Salesforce investment,” said Chris Zak, Managing Director and Co-Founder of MondayCall. “The combination of MondayCall’s Salesforce implementation expertise and Vonage Contact Center will provide businesses with what they need to enable their agents to have great conversations and meaningful connections with customers, including the tools and customer insights to drive superior service and quicker sales.”

Vonage enables MondayCall customers to leverage their Salesforce capabilities and access the tools a cloud-based contact center solution provides, including the ability to:

  • Route calls to appropriate agent to address immediate needs
  • Customize dashboards with updated details
  • Reach customers on their channels of choice
  • Automate resources to manage time and address more complex asks
  • Link with Einstein Analytics to unlock hidden insights
  • Enjoy greater overall efficiency and CX

“We are thrilled to be chosen by MondayCall as their preferred contact center partner,” said Robert Gavin, EVP Strategic Alliances and Business Development for Vonage. “With this partnership and our deep Salesforce integration, Vonage is uniquely positioned to address the needs of enterprise businesses that rely on our solutions and MondayCall’s expertise to enhance their employee and customer experience.”