ManyChat, the first and only Chat Marketing platform, announced that it has added SMS and email to complement its Messenger Marketing technology. In an industry first, marketing agencies, sophisticated marketers, small to medium-sized businesses (SMBs), and solopreneurs can now use ManyChat to create interactive marketing campaigns that span multiple channels from a single drag-and-drop interface within ManyChat’s Flow Builder. In addition, ManyChat also announced Shopify integration, PayPal payment options with Facebook Messenger, and a new mobile app for live chat.

Collectively, ManyChat has more than 1 million users, 800,000 Facebook pages, and over 500 million consumers who interact with businesses on the platform. Over 8 billion messages are exchanged on ManyChat’s platform each month across more than 170 countries.

“Chat Marketing is the future of the business to customer communications. With more than 2 billion people using messaging apps, businesses can now connect with customers from the start of the relationship, through the transaction and beyond, without ever leaving the chat interface. It’s instant, interactive, private, personalized, and engaging,” said Mikael Yang, ManyChat CEO and co-founder. “Chat Marketing is dramatically changing the way businesses work and how they acquire, retain, and service their customers.”