Language I/O, a Multilingual customer support SaaS technology provider and a Gold level member of Oracle Partner Network (OPN), today announced its Browser User Interface (BUI) extension for Oracle incident translation. Now, Oracle customers can respond to their customers in any language more quickly directly within the BUI.
Language I/O’s Oracle incident translation technology allows monolingual customer service agents to communicate with customers from all over the world in their language. Not only are translations fast and accurate, but they also allow Language I/O customers to forego hiring additional support staff.
“The BUI app provides customer service representatives fast, immediate translation capabilities inside Oracle incidents so that the agents—many of whom are still working from home—no longer have to worry about slower Internet speeds affecting their incident response time with foreign speaking customers,” said Language I/O Director of Product Management Helen Gurina. “The BUI extension that automates Oracle Service Cloud incident translations is the only one of its kind on the Oracle customer relationship management (CRM) platform.”
Language I/O’s software suite uses a unique combination of professional human and machine translation to automate the translation of knowledge base articles, support tickets, social messaging and chats within all major customer relationship management systems (CRMs). Language I/O’s solution reduces customer support costs while easing frustrations for agents and customers.