itel Acquires Emerge BPO; Jahani and Associates Serves as Emerge BPO’s Exclusive Financial Advisor in Its Sale to itel

itel Acquires Emerge BPO; Jahani and Associates Serves as Emerge BPO's Exclusive Financial Advisor in Its Sale to itel

itel, an international customer experience company born in the Caribbean, has acquired Emerge BPO, a Guyana headquartered outsourced operations company specializing in contact center solutions. The official announcement was made on July 28th.

Yoni Epstein, the Founder and CEO of itel stated, “We are delighted by the acquisition and believe the acquisition of Emerge BPO will take our services and offerings to another level and enhance the experience of each itel customer, including those carried over from Emerge.”

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The acquisition of Emergo BPO fits into itel’s strategy to expand their contact center and work-at-home operations across the CaribbeanLatin AmericaUnited States and Canada. By purchasing Emerge BPO, itel has consolidated a significant portion of the Caribbean BPO market.

Adrian Collins, the Cofounder and CEO of Emergo BPO stated, “The partnership with itel will mark a fundamental shift in BPO services for the region making the Caribbean a premier nearshore outsourcing location for USA based companies. We are excited for the growth and expansion under itel and growth of the sector at large.”

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