Haptik integrates with Zendesk to enable AI-driven customer support


Haptik launches zero code, deep integration with Zendesk across their Support, Chat, and Sunshine products

– Simple two-step integration, resulting in faster time to value – no technical skills required

– Save your human resources for high-value customer interactions, driving up CSAT & NPS

Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic collaboration with Zendesk, Inc., to help businesses transform customer experience and combine AI-driven automation with human-powered empathy.

With this integration, Haptik can act as the frontline of customer service to automate answering routine queries and improve first-response time for businesses that use Zendesk. Haptik-Zendesk integration offers uninterrupted end-user experience by:

  • Seamlessly transferring complex queries to human agents on Zendesk Chat. This sheds off the load on the human agents.
  • Deep integration with Zendesk Sunshine Conversations enables an automation-first strategy across popular messaging such as WhatsApp, Facebook, Twitter & Line messenger.
  • Plugging in with the Zendesk Ticketing System to automatically generate customer support tickets.

Swapan Rajdev, CTO and Co-founder at Haptik, said, “Working with Zendesk, Inc. gives us the opportunity to power thousands of organizations around the world with AI-driven connected experiences. Haptik brings a full-stack conversational AI solution including advanced NLU capabilities & ready-to-use industry-specific Smart Skills trained on 3Bn+ interactions. In addition to ticketing and live chat, we are also excited to integrate with Sunshine Conversations, the future of all conversational experiences within Zendesk.”

Read More: How is Artificial Intelligence Optimizing Digital Experience?

Haptik’s out-of-the-box Integration with Zendesk will help businesses unlock the power of their existing business systems to deliver a unified and AI-first user experience. Earlier this year, Haptik also launched a Conversational IVR solution to enable omnichannel voice AI-assistants.