Flytxt BV today announced that its Flytxt CLTV AI for CX solution is now available on SAP® Store and is part of SAP’s Industrial Cloud portfolio for the telecommunications industry.
Flytxt CLTV AI leverages the integration capabilities of SAP Business Technology Platform (SAP BTP) and integrates into SAP Customer Data Platform to deliver actionable customer and product insights to improve workflows and business decisions. customer experience, which translates into better business results.
“Capitalizing on customer lifetime value (CLTV) is quickly becoming a critical factor in the success of subscription businesses. However, it is difficult to maximize customer lifetime value despite having access to vast amounts of customer data and computing resources,” said Dr. Vinod Vasudevan , CEO of Flytxt. “At the same time, companies that offer subscriptions are increasingly turning to results-based business models to secure recurring revenue streams. The Flytxt solution helps companies in the SAP ecosystem to maximize CLTV with our well-trained and proven AI. »
Subscription plans that use SAP Customer Data Platform can use this add-on solution from Flytxt to have additional customer insights in the form of predictive insights, recommendations, and recommended actions.
Flytxt’s CLTV AI for CX solution complements our portfolio and provides account and actionable product insights for our customers,” said Carl Kehres, Head of Telecommunication Industry Business Unit at SAP. “We look forward to working with Flytxt to bring the value of our partnership to customers who want to drive profitable and sustainable growth in their industry. »
La solution Flytxt CLTV AI for CX :
- Leverages Flytxt’s AI/ML models trained from trillions of accumulated data points to calculate accurate and detailed insights from historical and predicted customer usage behaviors
- Makes recommendations and suggests next best courses of action at scale for SAP Customer Data Platform users to help maximize the value of every customer interaction across all channels and customer journeys
- Uses no-code analytical tools, speeds up manual analysis, and development and training of custom AI/ML models
- Supports APIs that access customer, product, and campaign data from SAP Customer Data Platform and other CX applications, and then returns actionable insights into those systems
To help companies become intelligent enterprises, SAP is extending its vertical solutions with an ecosystem of industrial cloud solutions . These solutions are based on SAP BTP, with advanced technologies, and are interoperable with the intelligent suite of SAP. Flytxt works with SAP to create offerings that meet the specific industry requirements of the telecommunications sector, to provide customers with tools that will help them achieve positive business results. To learn more, visit the SAP Store .
Flytxt is a partner of the SAP® PartnerEdge® program. Companies using SAP technologies in the telecommunications, media, financial services, utilities and travel industries can subscribe to Flytxt’s CLTV AI solution to gain additional insights to maximize customer lifetime value and product.
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