Cerebri AI has announced the official launch of its second-generation Cerebri Values TM Customer Experience platform (CV/CX v2), a cloud-first or cloud-based enterprise solution, to help measure customer engagement.
The platform will help drive financial results – up-selling, cross-selling, managing churn, and risk in customer-focused KPIs. CV/CX v2 will apply AI to draw insights from customer journeys and making recommendations that drive engagement and results.
CV/CX v2 is all about taking full advantage of the seismic shift currently underway in large-scale enterprises, who are now in the process of building one customer journey for each of their customers. These customer journeys include the vast amount of customer-focused data generated by internal corporate applications, including sales, marketing, support, surveys, website, telemetry, etc., and may include external events, such as macroeconomic events and internet-based data.
Jean Belanger, Co-founder, and CEO, Cerebri AI, said: “In the digital age, consumers are always connected, and businesses need to become more proactive to thrive. Cerebri AI’s CV/CX v2 is already in production and is targeted for use in four key industries: financial services & banking, automotive, telecoms & wireless, and travel & leisure.”
In the past 90 days Cerebri AI has been featured in six Gartner technology adoption curves – CX analytics, digital marketing & advertising, UX, digital e-commerce, enterprise architecture, and business process services. Gartner calls analyzing and using these journeys to drive customer KPIs – ‘customer journey analytics.’
Cerebri AI is laser-focused on bringing the very best data science technology to market. It offers a distributed, containerized and resilient solution, that cost-effectively scales with demand and allows users to go from modeling pillar experiments to ML production seamlessly, at scale.
On September 3, 2019, the USPTO awarded Cerebri AI its first patent. Cerebri AI also has 13 patents pending and seven additional applications in process in its labs in Austin, Toronto, and Washington DC.
“Cerebri AI’s CV/CX v2 platform represents 2½ years of intense customer interaction and development by our brilliant engineers,” concludes Jean Belanger, co-founder & CEO of Cerebri AI. “Our patent filing to bring ‘objects’ to AI modeling will increase reuse and reliability in AI and change the business forever. We started showing previews of CV/CX v2 to select customers in Q3, and we have quadrupled our customer CV/CX platform pilots during that time.”
