Brekeke Software announced the integration of Brekeke PBX with Zoho CRM. Office telephony services built with Brekeke PBX can now seamlessly connect with Zoho CRM by simply adding their Zoho account information in the Brekeke PBX admin tool. Brekeke PBX users can now utilize Zoho’s powerful CRM system to improve productivity and the quality of their services.
Zoho CRM is a cloud-based service designed to improve customer relationships. All functionalities of Zoho CRM are accessible from both PC and mobile devices, allowing real-time customer support and continuity of services. The features of Zoho CRM favored by both small and large businesses are sales force automation, lead management, and account management. These features allow businesses to provide better customer service while administering accurate and effective assistance.
“From the first call, a customer expects a personalized experience. While Zoho CRM helps businesses abstract contextual information for an engagement, Brekeke PBX facilitates that conversation to deliver seamless customer experiences,” said Anand Nergunam, VP Revenue Growth at Zoho. “The integration will enable contextual engagement via webchat and video calls on our customers’ websites.”