Above The Fray, an end-to-end global ecommerce agency, today announces the launch of an outsource staffing solution for the ecommerce industry specifically focused on customer support services, engineering, and design.
As an extension of the company’s current business analysis, architecture, engineering, design, and digital marketing services, this new venture from Above The Fray will focus on supporting ecommerce businesses with top-tier outsourced staffing.
“We noticed that the ecommerce businesses we were working with on a day-to-day basis were struggling to really scale with the problems they were facing around staffing, whether it was difficulty finding the right talent, overloaded staff, or fluctuating staffing needs,” said Noah Oken-Berg, CEO and Co-Founder of Above The Fray and AxL. “We realized that this was an area that we excel in and it could be a great benefit to ecommerce businesses.”
Unlike other BPOs, AxL specializes in outsourced staffing for businesses in the ecommerce space and is deeply familiar with the unique needs and challenges ecommerce businesses are facing.
This new venture is being launched in partnership with Gorgias, the #1 rated helpdesk tool for ecommerce merchants which will enable AxL chat support agents to provide world-class service with a holistic customer view and the latest machine learning technology.
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