Fragmentation is nearly unavoidable due to the vast amount of customer data available to brands. Even when utilizing a DMP or CDP, marketers need robust strategies and solutions to overcome these challenges.
Data quality has risen to the top of the priority list when it comes to making business decisions. In today’s market, making judgments based on what one believes to be true is no longer adequate; data has become critical for B2B organizations to remain competitive and relevant.
Data silos separate data and leave little room for collaboration between different departments or teams in B2B companies, jeopardizing the accuracy and efficiency of their marketing initiatives. As a result, a B2B company must understand data silos, their primary challenges, and, most crucially, how to unlock them in order to grow their business.
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Impact of Data Silos and Fragmentation
Here are a few ways how data silo and data fragmentation can negatively impact a B2B business:
One of the most serious problems with data silos is that they make it impossible for teams in B2B companies to communicate with one another. Teams become distanced from one another as a result of the multiple bits of information not correlating well enough for one clear aim or goal. This separation of data silos leads to disjointed initiatives and the inability of the entire B2B company to collaborate. Managers want data-driven decisions, but they don’t understand how this affects other parts of the B2B company because their team is solely focused on themselves.
Inability to Leverage ML Models
The most serious problem with data silos and fragmentation is that it prevents B2B companies from acquiring actionable customer insights, which is crucial for marketing. This is due to a lack of a comprehensive data framework and a failure to capitalize the advantages of extensive data analysis. A machine learning algorithm used for marketing campaigns would be unable to obtain a complete knowledge of a customer due to data silos and fragmentation, resulting in lower-quality insights and the inability to use predictive analytics to accurately predict future consumer behavior. For B2B marketing campaigns, a complete understanding of their potential customers is required to attract them.
Having a clear, accessible image of the customers is crucial to driving the marketing plan to obtain a competitive edge. As a result, eliminating data silos and fragmentation should be a key focus for any B2B business marketing effort aimed at growth.
Eliminating Data Silos and Fragmentation
B2B marketers can utilize a variety of approaches and tools to avoid data silos and fragmentation:
Unifying all of the consumer data gathered is one of the best strategies to avoid data silos and fragmentation. Customer Data Platforms can help B2B companies in consolidating and organizing customer data gathered from a variety of sources, organizing it into customized and central customer profiles, and making it accessible to other applications and systems. As a result, CDPs can prevent data silos by generating comprehensive customer profiles that include information from several sources.
Another way to avoid data silos is to create a company-wide roadmap for data management and usage. A collaborative working environment allows teams to exchange data without ignoring data ownership. Teams must keep interacting, innovating, and learning new things about their current circumstances.
Also, having a designated Data Protection Officer for B2B business marketing will ensure that the subsequent data executions are compliant with data protection rules.
B2B businesses can prevent data silos by implementing data governance solutions that promote synergy and effectively optimize data. A data governance framework should outline the rules, structure, and ownership for data management in the B2B company.
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